Our Privacy Promise
We never sell your personal or medical data to third-party advertisers. We only use your information to provide healthcare services and improve your experience on MedsRight.
This document is an electronic record under the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023. Last Updated: February 2026.
1. Information We Collect
We collect information only when necessary to process your orders or provide medical consultations.
👤 Directly from You
- › Name, Email, and Phone Number
- › Delivery & Billing Addresses
- › Uploaded Prescriptions
- › Consultation history
⚙️ Automatically Collected
- › IP Address & Device Type
- › Browser Settings & Cookies
- › Interaction with the Platform
2. Sensitive Personal Data
Health information and prescriptions are classified as Sensitive Personal Data under the DPDP Act. These are stored on secure, encrypted servers with restricted access — limited only to authorized pharmacists and doctors.
3. Purpose of Data Use
5. Your Privacy Rights
As a user, you have full control over your data under the DPDP Act 2023:
To exercise your rights, email us at [email protected]. We respond within 7 working days.
Our services are not intended for individuals under 18 years of age.
6. Contact & Grievance Redressal
Grievance Officer – Nodal Contact
Shop No. 102, CSC DDA Market, Kailash Hills, New Delhi – 110065
